UA customer service has improved, no one can deny that. On-time % has improved, thats a fact. Everyone will have different experiences though. I was getting delayed on DL almost every flight.
The United product is no better than Spirit:
- Paper thin seats designed to cause agony
- Food so disgusting in Polaris I would not feed it to my dog.
- Crappy old planes, usually dirty with a crappy Wifi interface that never works. I do not know if a plan of improving the crap United wifi run by gogo. Its expensive too.
- No build in IFE... anywhere in the US. DL wins there.
- United Club - not at all worth a dime, id much rather wander he terminal and get some walking in.