I had this exact scenario happen to me at the Hilton DFW Executive Lakes. Had an executive floor king booked. Showed up, and I’ve been downgraded to a normal double.

I told the lady that this is very unacceptable, and I want what I reserved. She said there are notes they can’t move the reservations on that floor. I said, you moved me no problem. She said we can put you in a double on executive or a normal king. I took the normal king (on a different tower entirely from the lounge). I then told her that I refuse to pay an executive room rate for a normal king and my pricing needs to be adjusted as so.

Took 2 phone calls to the manager to make that happen. Anyway, I finally wrote into Hilton explaining the situation. Ended up getting a BMG certificate. Made me really appreciate Hilton, but I will never return to the DFW Lakes. I’d caution anyone else to avoid it.

I found that location is big on groups and events. If you’re not part of that, then you’re second rate and will be treated as such.