Originally Posted by CaptainMiles

I called the hotel. They explained that their system problem caused them to lose many records and are having to reconstruct manually. They have my email request but are backlogged. I asked for expedited handling because i need the receipt for reimbursement, and they said they would do their best to get it to me by end of day today. I had it by email after 27 minutes. Good job.

So it doesn't seem like a deliberate scam to weasel out of paying points, but a genuine system problem that they are struggling to recover from.