Originally Posted by
Marriott15
When I call in I normally just ask Marriott International to add the 500 points. Now I have been reading some forums on here and other blogs were people are stating that if the points don't post you should be asking these amounts.
Marriott- 15k points
Courtyard/Spring Hill-10k points
Fairfield Inn - 5,000
Is this to much to ask? Should I be calling Marriott International directly or the hotel?
Marriott has published compensation amounts for service failures involving its various guarantees, including failure to offer and provide the Platinum Arrival Gift. I'm not sure why anyone would expect greater compensation, unless there are very unusual circumstances involving a larger problem.
1. Go to "Marriott RewardsŪ Elite Benefits Guarantee" at
https://www.marriott.com/marriott-re...s/guarantee.mi
2. Scroll down to "Guaranteed Platinum Arrival Gift."
3. Look at the "Guest Compensation***" column to see the published compensation amount for each brand.
I realize that it could happen that the front desk promises Arrival Gift points at check-in, but these points fail to post -- and the guest doesn't know this until a week after checking out.
Remember that the new, combined program begins August 18, 2018, and that Marriott has not yet published the terms & conditions for it. Published compensation could change. In any case, there will be more brands, so the current chart will be obsolete.