Originally Posted by
IAN-UK
Not sure I get your drift .....
Southall Travel scores 83% excellent/great from its customers on Trustpilot
Qatar Airways manages 37%
British Airways scrapes in with just 25%
However Travelsharp has it own Trustpilot reviews
Travelsharp's figures broken down: 15% Excellent, 4% Great, 0% average, 1% Poor and 79% bad
BA's figures similarly broken down: 17% Excellent, 8% Good, 4% Average, 9% poor and 62% bad
Useful context, but I know BA, and I know what to expect, I also know QR and I know what to expect. Most of the complaints on Trustpilot about BA are about in-flight issues, particularly delays. Most of the complaints about Travelsharp are about appalling levels of customer service.
I don't think there is anything remiss in me suggesting that people who don't have any experience with Travelsharp should read some of the reviews before deciding to book.