Originally Posted by
hurleymlh
I am a new member to Global Entry as of this week. Upon reaching out to both Delta and Southwest to add my new KTN to my reservations, both told me that my KTN number which begins with 15 was inaccurate. They said this number needs to begin with a 98 or 99. Is that true? Does anyone else's Pass ID begin with 15 or am I the exception? I have double checked my pass ID on the website and it is right. Any insight would be appreciated Thank you!
Madison
The KTN's of everyone in my immediate family start with 98.
Are you sure that you are looking at the Pass ID field on the back of the card? The KTN is the number on the left side of the card, not the right.
Please note that the number in the KTN field in the example is not valid.