Originally Posted by
EricH
FlyerTalk is organized by airline. If you go to any airline's section you will be impressed by all of the problems, how everything is getting worse, and how most, if not all, other airlines are better. Some of this may be true.
UA has a "Post Your Positive Experiences Here," thread and along with general questions, seat, plane, partner questions, but many, many threads with complaints. And that first thread does not get all that many posts
I fly AS because staff is nicer, planes are cleaner, and in small part that AS still has a traditional FF program (who knows how much longer?).