Originally Posted by
broadwayboy
I booked a room with 2 beds and used SNA to upgrade to a Suite. The SNA cleared, but the Suite only comes with 1 bed. In the past where this scenario happened, the hotel provided an extra bed without additional charge.
For my upcoming stay; however, the hotel's reservation agent very quickly suggested the room be downgraded to standard room with 2 bed configuration. When asked for extra bed, it's not possible without additional charge.
What is SPG/Marriott's policy on this?
If you want the suite, pay the extra bed charge. When you applied the SNA, you should have been aware of the bedding available in the suite. If the hotel had made a mistake I could see expecting the hotel to provide the extra bed at no charge. However, the hotel is not the responsible party in this case.