I am a BA Gold Exec member and a Premium subscriber to EF wishing to book 2 award flights (economy X) or (Gold Elite Award V) for flight London Gatwick to PFO (Cyprus) on 08 Sept 2018 - Flight BA 2676.

EF showed and is still showing seats available. I (from Mauritius) called BA Gold line in UK to book, only to be told that they can't find any seats.
Re did the search on EF after the call, and again EF shows availability (see below).

For the same date (08 Sep 2018), EF shows availability of 9 award flights in economy for Gold Elite ( V class) on LHR (Heathrow)-LCA (Lanarca) route at 11.45 am but BA Exec agent says nothing is available. This particular availability (LHR-LCA) has been there on EF since several days.

EF made me lose over £50 on long distance call (i am from Mauritius).

Can EF verify and revert as to why i am unable to book theses awards and how can i book, if they are available at all. Checked on BA.com, no availability.


Thank you




FlightStopsDepartArriveAircraftFrequency
ReliabilityAvailable ClassesDescriptionCodeSeats0 ConnectionsBA 26760LGW
08/09/18
12:55PFO
08/09/18
19:30320Su,M,W,F,Sa
50% / 24mEconomy - AwardXNoEconomy - Gold Elite Award V2