PRO: nice bottle of champagne in the room which they let me drink at the bar without corkage
CON: 11 euro for a Pepsi in the bar. Are you kidding me? It's not even a full-sized can and it's not refrigerated. The response I got was, that's Starwood!
The attitude of a guest experience can certainly change over something like that. Just had a run in with the front desk too over something they should easily be able to take care of and said no.