Originally Posted by kthomas

Anyone have more facts or links to clearer explanations of what happened here?

Without those, discussion appears to me to be moving a little towards the incendiary and accusatory on both sides.

That said, issues of race can certainly play into poor behavior and assumptions of ill-will on all sides, one party assuming they're being targeted because of race and behaving less than courteously as a result, then the other party or side reacting with more aggression or scorn because of race etc. That can be a destructive dynamic which leads to quick escalations.

The question is, IMO, not how to assign blame, but how to avoid and de-escalate such situations, and what training and procedures on the Delta side might work towards that goal.