Originally Posted by
skywalkerLAX
"Eligible" is a moot point. People complain all the time about things that they aren't entitled to and get compensated for it. Especially with AA where the service sucks.
I would beg to differ. On occasion American can be generous when it comes to folks complaining about things that they're not really entitled to or that AA has no practical control over.
To put it in perspective, my complaints to Mrs. EnPremiere about things that I'm not entitled have never resulted in her throwing 5K of miles my way or sending me a template response email to silence me
.