I have a question about the concierge service - namely, what is it and what can I expect out of it? Crossing into SE100k for the first time this year. I hear so much about the service but still don't fully understand it. Is it something I access in the event of a problem only? Do they anticipate problems before I know they exist?
Sorry for the newbie crap. I know y'all are very experienced and probably don't want the added company in SE status anyway
