Pullmantur is where Royal Caribbean and Celebrity send their old ships that they don't want anymore. Haven't been on a Pullmantur cruise but I know when Royal Caribbean took back Empress from Pullmantur to use on Royal Caribbean's Cuba run, the ship was in really bad shape and was in dry dock longer than expected so they can bring it up to "Royal Caribbean Standards". So based on that, I wouldn't be surprise by the reviews and feedback on Cruise Critic. Cruise Critic is really reliable, more so than what travel agencies rep tell you.