Originally Posted by
pl840502
I used the posted avios booked a ticket NRT-MAD-ZRH and now i need to cancel it. The phone agent told me the cancelation fee is 25 euros plus 25 euros phone processing phone. I did my research and never found anybody mentioning the cancelation fee has a phone processing fee. Anybody has heard of that?
Be careful. There have been reports of Avios disappearing if the account didn’t have any other activity. Also, it will probably take at least 3 days for the Avios to be returned to your account and you might even have to call because apparently there IT is so bad that the process often doesn’t work at all.
Good luck.