Originally Posted by
goalie
There’s a difference between giving up an upgrade and trading seats with someone (i.e. two pax traveling together and only one upgrade clears so the upgraded pax lets their traveling companion sit up front and they sit in the back or the same with giving your F seat to a service member in uniform) and imho, this is a case of the latter
Right? That's exactly what I was thinking. And it was an obvious compassionate use situation -- the lady was hobbling. It's the utter lack of empathy and the blind enforcement of a (misinterpreted) rule that so galls me.