Originally Posted by Happy

Actually it is NOT true - because neither BA nor AS can booked married segments. If you have kept up with the thread, you will notice most cases BA could not book it, nor AS in particular for EU-HKG routes because AS chart between EU and HKG only. Go beyond or originate elsewhere, not only requires 2 awards but also need them to be bookable PER SEGMENT.

As you said, a system glitch should not last this long. It is over a month now, nothing seems to have improve much. Even the blogger who claimed he had reached out to CX, had not written any follow up. That the initial "reach out" claim was like 2 weeks ago.