FlyerTalk Forums - View Single Post - Plastiq for rent, tuition, utilities, etc.(2018 onwards)
Old Jul 30, 2018 | 4:50 pm
  #232  
svasandani
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Join Date: Jul 2007
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I am having a strange issue. I added a Mastercard to Masterpass and then tried to make a payment with it and got an error message the payment provider has declined the payment. I called up the CC issuer to find out why they declined the payment and found out that the expiration date sent by payment processor was wrong.I then went back and looked at the card and indeed the expiration date was off by one month it should have been 02 but was now showing 03. I tried to edit it but no change. Then I kept playing and deleted and readded the card but it kept showing 03 even though I was entering 02. I even went to Materpass site directly and it shows the correct expiration date.

I then initiated a Live Chat with Plastiq and they initially tried to refer me back to the card issuer. but I informed them what the card issuer told me and how I could very clearly see the discrepancy.on the screen. They then referred me to Masterpass and their customer service confirmed the expiration date was correct on their site. This time when I went back to Plastiq Rep he agreed to open a ticket. Who knows how long it will take them to research this issue.

Anybody else has experienced similar issues? Any workarounds?
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