I have a reservation at the Hotel Romazzino in Sardinia for August. I used 80,000 starpoints to book 5 nights. With this promotion, the same room would cost me 60,000 points.
I checked online and the hotel is completely sold out. I called Platinum Concierge and I was told that the only way the could reserve a room under the new promotion is to first cancel it. Since there is a waiting list for this hotel, I am likely to lose my reservation. They asked me to take this up with customer service, which was no help. They guy told me that I would have to stick to my original reservation or lose it. He would not offer me credit for the difference (20,000 points) either.
Does anyone know any other way to get around this? Perhaps William could provide some direction.