Originally Posted by
onlysuites
Did you even read my explanation? Two pools, one heated and one that wasn’t. Why were they the same temperature? If one was heated to 25c then it should have been warmer? I used to have a pool which took ages to heat and felt exactly like the so called heated pool when it wasn’t heated. So the temp must have been around 18-20c.
I think his point is that while, anecdotally, you may have believed the pool to be below 25c (and it very well could have been), there's simply no way to prove that to either Marriott or the hotel.
I believe you when you say it wasn't as warm as they told you that it was. But it's going to be tough at this point to do much about it. I think that the answers that you have gotten here are good ones. Write something on TA (If the water was really bad, you probably won't be the first.), and follow up with both the hotel and Marriott at least once more. After that, you may have to accept it as a losing battle.
Mike