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Thread: Check in bag fee issue with Etihad and AA.
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Old Jul 30, 2018 | 8:19 am
  #5  
84fiero
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Originally Posted by rustum76
Thanks for the information. Something wrong with Etihad. They forced us to pay $350 for 2nd checked in bag even though my ticket says $100. Is there any process to follow with IATA regarding enforcing rules. Luckily Chase stepped up and promised us to pay back cost different. We bought these tickets using chase UR points.

Thanks
Since Chase is going to refund the difference to your credit card, that's the end of the matter. And sometimes you're faced with an agent who is incorrect but won't budge, and your choice is either pay what they're demanding or your bag doesn't fly...in which case documenting and then disputing with the airline and then your credit card after the fact, is about all you can do.

Originally Posted by Beltway2A
The fact that you converted your chase points into a cash fare on EY should have bearing on your luggage allowance.
Correct, using UR points is irrelevant.
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