Originally Posted by
EdofFX
This varies by property. Some Hilton hotels do not have that functionality. I had a digital key with Conrad New York. But at Hilton Garden Inn Frankfurt Airport, I waited on line just like OP for 15 minutes behind a large tour group, even though I already picked out the rooms. I still need to see the FDA.
Agreed. I also use the mobile check in app with Hilton - but am required to see the FDA which requires waiting in line, showing ID & cc and getting a key. Happened in both Hawaii and California. I do recall one Hilton where the FD agent didn't request anything from me (wouldn't even look at my ID, just said, you checked in on the app - that's the whole point of it, handed me a key and off I went). I was a little bothered - as anyone with my name could just ask for my key.
As for Starwood I only did the online check in once for the 250 pts. There was no point in it as OP said, since I still needed to go to the FD. Personally I don't like online/mobile check in. Oftentimes I only get the upgrade I want after an in-person conversation with an FD agent (even though these upgrades are supposed to be automatic).
So OP - I agree with you... no point, and actually some downsides imo.