I did a mobile check-in the morning of a reservation. I arrived at the hotel just after 6pm and waited in line for 25minutes while the one clerk available checked in two guests ahead of me. I interrupted her and asked if there was anyone there for mobile checkins, she told me « no, just wait ». When it was finally my turn I asked her (in a very polite way), what point, if any, there was in having mobile check in if I had to wait in line for 25 minutes anyway. Her response, with the accompanying sourpuss was « I am an employee, talk to management ».

i then said « never mind the management /employee thing. Do you, as a person, think there is a point to having a mobile check in if you have to wait in line for almost half an hour?’´. I was met again with « ask the manager, who isn’t here ». Not even a simple « I’m sorry, i can see how that might be frustrating ».

There was the platinum check in line, but as in most properties, it was simply symbolic and served no actual purpose.

Am I being ridiculous by being bothered by this?