Originally Posted by Kacee

Sorry you're being met with some hostile responses here.

I can relate to how you feel, it's one of those situations where the original disappointment with the on-site problem is significantly compounded by evasive or dishonest responses from the property's management. That drives me nuts. What I want in these situations is an honest response acknowledging the property failed to meet expectations. It's also nice if they offer something tangible (whether it be a partial refund or an upgrade for a future stay) because that confirms their sincerity. I don't think it's the guest's obligation to make a specific demand (and am not sure what would be appropriate here).

I agree with C17PSGR's suggestion of a negative TA review. It may (or may not) spark a meaningful response from the hotel, and you will at least have put others on notice of the problem.