Originally Posted by RogerD408

That's the first question YOU need to answer, what would make you feel better? Different people have different goals where cash is the only solution. Some travel enough that points would be easily used and could save them some cash. Others just want to inflict so much pain that no one wants to deal with them again (customers can be fired). And there are some where a heart-felt apology is all that is needed. To me, it sounds like they have had ample time to respond and chose not to. Is it time to give up the battle? My last-ditch effort would be to post my experience with the property (and MR) on TripAdvisor so others are aware and can plan accordingly.