Originally Posted by
RogerD408
Being so late in the game, what is it you want? Points, cash, or another stay? Your best bet right now is to post a review on maybe TripAdvisor. It will get a lot more exposure than FT and may even get the attention of upper management. Apparently the ones you have been dealing with don't feel empowered to do more than ignore you. The squeaky wheel usually gets the attention.
Not really sure. This is the first time I have faced this type of situation. Certainly the lack of response/explanation is annoying. I asked the manager on a few different occasions at the hotel, asked the pool staff, came back and emailed Marriott and got a case number and have followed that up 3-4 times but only just heard back yesterday to say that the pool was heated to 25c.
I do know that I spent a good $3800 on room rates alone and I feel cheated that the hotel decided to save money and not heat the pool.