Originally Posted by
ohmark
Would expect that the OP would post which property is involved so as to avoid similar disappointment for other families.
Originally Posted by
RogerD408
Being so late in the game, what is it you want? Points, cash, or another stay? Your best bet right now is to post a review on maybe TripAdvisor. It will get a lot more exposure than FT and may even get the attention of upper management. Apparently the ones you have been dealing with don't feel empowered to do more than ignore you. The squeaky wheel usually gets the attention.
I have a feeling you hit it ... OP might be looking for another stay albeit discounted which means that negotiation power may go down once posted on TA.
On the other hand, I don't think properties care too much about FT. Some hotel GM's have bonuses based on TripAdvisor scores and track it regularly.
Of course, here in our FT community, its nice to share that information on the property so that the karma runs both ways.