Originally Posted by
Segments
AA should address the FA who facilitated the move. Don’t care if it was a CK regular ... FA was so wrong to downgrade a paid pax to pacify another pax. Sounds like that will happen due to the miles and reimbursement already noted.
I missed how the FA is at fault. The FA didn't know whether or not they knew each other. The FA didn't downgrade the kids, they were asked by the passenger if they would swap