Originally Posted by
AANYC1981
I wasn’t an OpUp I was using a SWU
For SWUs ex-LHR I've always been asked for credit card details to collect the APD.
I'm flying AA100 JFK-LHR today. The agent in SFO had no idea about premium economy upgrades. At JFK, the gate AAgent said they need to be requested at check-in. Of course that was not possible at SFO early this morning. Then she said they need to be requested via the Exec Plat line. It's only an hour before departure so I don't think I'm going to bother. Has anyone heard this before? The whole thing seems very disorganized.