Originally Posted by
fhafezi
She was rude because she wasn't trying to help me change my dates, she was forcing me to buy my ticket out, then pay another cancellation fee, and then pay a difference in ticket fares.
Sorry about your mom but this of my customer peeves. Just because someone is not telling you what you want to hear does not mean they are being rude. AA made an exception and accomodated your family emergency but it is unrealistic to expect them to repeatedly accommodate you like this.