Just redeemed 5 7-night TP and the call was picked up in 20 seconds and all was done in 10 minutes. Points are gone from my account and I decided to attach to the same hotel I frequent to. I verified all reservations have certificate attached to them but strangely I am still seeing two unused certificate. I am waiting for CC statement to close so that I can do one more float. Hope I won't regret it.