Originally Posted by
percysmith
Actually I find the whole incident bewildering
Ask Ms. X for her DM card
If she hasn't got one, tough.
FA already allowed Mr. X to switch with Ms. X
Should have been end of argument at that point.
Seems like the letter was written by the ISM, most likely she would have access to the passenger profile from her iPad, so I'm pretty sure the status stayed was accurate.