Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
Shahbazp, I am afraid you are not in a good position here.
The onus is on your travel agent to have the ticket reissued, and Flightfinder was able to do this for me after a similar change.
I am not sure whether your agency is giving you the correct information, when they state that Air New Zealand have refused to reissue the ticket.
Perhaps someone more knowledgeable than myself on the ins-and-outs of OTAs can confirm which of the parties involved is most likely to be the one who is being difficult?