Originally Posted by
Flying Machine
in my opinion tone and tenor has a lot to do with you a comp. If this was your interchange seemed a little harsh to me with the choice of words you used (unless that's how your paraphrasing to us) and we're little bit more professional in your communication with UA. What compensation did you receive, and what did you request? That will help others in the form as well. Glad to see it's settled for you
Yes paraphrased. Here's my original email for your judgment
Dunno what I received since ETC hasn't arrived yet. Original request was open ended (would have accepted $100-200) but my tone decreased in civility (and my expected comp increased) as this Kafkaesque story unfolded.
Message: Dear United,
My bag was lost while traveling along my original itinerary (SAN-SFO-EWR-PWM). I was unable to check the status of the bag as the app stopped returning any data for that tag or my PNR.
I wrote to United Baggage and did not hear back. The bag eventually arrived 3 days late. It had already been found by the time they got around to answering my message.
While losing a bag is understandable, leaving customers in the dark is less so. I would be grateful if you could issue an ETC as a goodwill gesture.
Yours,
Sexykitten7
Flight Number: None
Flight Date: None
Approximate Departure Time: Anytime
Origin: None
Destination: None
Airport: None
Date: None
[ Attachment 1 Type: application/pdf Name: Contact Baggage Resolution Center - Confirmation _ United Airlines.pdf]