From WSJ's article today https://www.wsj.com/articles/when-ai...ats-1532441990 - where UA's Munoz didn't even want to sit in the economy seat and be interviewed

Parker says:
"American hasn't done anything that makes the main cabin product less desirable than it was before"
"If customers complain enough about tight seating space, American would change. He says that hasn't happened"
"Customer survey scores on 737MAX are higher than existing planes"
Pledges 30 inch will be the lowest he will go