Originally Posted by
tomst
- Brussels Airlines' call center is unwilling to make any changes to the ticket, and keeps referring to their Tomorrowland call center.
Yes, that is normal. Airlines will not change the reservations made through third parties.
Originally Posted by
tomst
- Is there any way to have any Star Alliance airline take over the ticket? Does anything happen at T-24 that would make changes possible without involving Tomorrowland?
Well, at the day of departure (not sure the cut-off) the flight/ticket will go under airport control and Brussels Airline could change the ticket - but they won't. At least not without significant costs.... you are asking for a re-booking a day before the departure which means they will probably try to put her in full-fare Y which will be really expensive.
Originally Posted by
tomst
- If I'm at JFK tomorrow to check in for my flight, is it likely I can change her flight at the airport check-in counter? We're on the same ticket but I'm taking the originally booked flight.
You can try, but I guess it won't work.
Originally Posted by
tomst
- If she only books a new one-way flight to BRU (i.e. an award flight), how willing is Brussels Airlines to let her take the return flight?
0. If she doesn't board the outbound the rest of the ticket will be cancelled. Also, consider that usually buying a round trip is much cheaper than a one way.
Assuming there is something really urgent which prevents her from taking the trip tomorrow, I would check with my trip insurance. Hoping you have one?