Originally Posted by
SK AAR
But there is no indication that the ticket has been cancelled. A flight being rescheduled or being cancelled does not lead to the ticket getting cancelled (that would be very unfortunate in respect to the remaining segments (HK; confirmed) in the ticket). The ticket is still there but the check-in staff will see that the OP is no longer confirmed for the 1 of flights and will have to deal with it (or most likely ask the OP to go to the ticket counter) to get to OP to the ultimate destination. I agree that it is a last resort (and many will not be able to deal with the uncertainty and stress associated with being on an unconfirmed flight and knowing that you need to get rebooked at airport), but if the OTA refuses to clear up the mess, the OP will have to proceed like this.
Yes, that's right. The booking itself still exists, there's just one flight that has an "unknown" status (cancelled). But when I use the booking reference at ANA homepage, I can't do anything anymore... can't change seat reservation, can't add passport information, nothing. I even can't get the e-ticket.
Being at the airport at the original departure time is the last option but doing so would result in one day loss of holiday (as there's not chance to get any other flight to Japan even if ANA would try to do that). I'm not even sure if I would find someone to help me as the connection flight isn't operated by ANA (ANA only operates the flight DUS-NRT; the connection flight should have been operated by Eurowings). But if you suggest to relax (at least for the next few weeks), I will try to calm down for now. As I told in the opener, ANA offered me to call them again if the OTA does not respond in any way.
Finally, I would expect them to contact me about the cancelled flight by themselves. Or is it normal that the OTA doesn't care about that? Moving departure time is an easy thing, they can just send an automated mail. But the current situation demands personal action and it appears they hate that kind of work.