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Thread: ARCHIVE: Long call wait / delay / hold times for AA phone lines
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Old Jul 23, 2018, 5:17 pm
  #917  
nrr
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Join Date: Jul 2003
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Originally Posted by JDiver
SeatBuru is next to useless at times. AA doesn’t seem to care much passengers might want seat information.

We have threads on each aircraft type, usually by cabin, seats here with members’ experiences. It’s easy to find links to the specific threads in the Wikipost at the top of the page here: HELP DESK: General questions re aircraft equipment, fleet, seats, IFE, etc..
The point of part of my initial post is that AA give pax enough correct and detailed info re seating, so I won't have to waste phone agents time--but if they can't do something as simple as this, my expectation of a high level of AI to deal with flight delays and/or cancellations is 50 years off as far as AA is concerned
[Pax should not need FT to intelligently choose a seat, all the relevant info should be on aa.com seat maps.]
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