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Old Jul 23, 2018, 1:34 pm
  #32  
TWCLAM
 
Join Date: Jun 2018
Location: Brighton UK
Programs: BAEC-Silver, AMEX-BA Prem' Plus & Standard, Accor Gold, HH-Silver, IHG,IBIS On Business
Posts: 955
@Ldnn1 - tried to like but can't ( seems to happen from time to time on FT, for myself at least, but im a newbie so maybe that's why?)

It was f-word stupid but I think the underlying cause was maybe a mix between an overzealous CS agent and their understanding on part of their training regarding the matter. While it clearly doesn't apply to you( whilst new to FT im reasonably confident PT's don't post complaints to the forum lol) there is a duty of care / legal issue at play here and in modern society / the scope of the problem they were possibly being a little over zealous( to an understandable point) and requesting things that were both unnecessary and in the larger scheme of things wouldn't have achieved any form of protection for BA anyway.

I'm certainly not going to say this wasn't a bit stupid and you're right to highlight nonsensical thinking on behalf of the agent you spoke to but there is the flip side of knowing that BA take such things seriously, imho as they should, and that in another less desirable situation they do their best to make sure that they are not a party to such activities.
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