Originally Posted by
rickywk
Umm..The problem is CX/KA passed the ice-cream in second round of distribution, so the CA may passed the "wrong" item to the pax who ordered special meal.
My 0.05, I thinks its airlines responsibility to make sure the pax receive the correct food items that match pax request.
It may be and CX/KA in this case has addressed it by not offering any food items to avoid any problems. I couldn't blame them - the KOL ruined it for all (and he may not even be diabetic in the first place).