Without my requesting it they sent me a link to a new survey and an e-mail telling me they "escalated" my case and I've been reinstated (including the dollars in the account). All's well that ends well, sort of... I still plan to be very careful about not accumulating too many pints. Not easy when the bigger gift cards, etc. cost fewer e-Rewards dollars per REAL dollar and they limit the redemption frequency on some rewards.