My point is that they all are obliged to offer something after 2 hours. The agent at Gatwick told me that they don't give out vouchers until a 3 hour delay, but the regulations clearly state that they should provide something. Obviously we have a difference of opinion to exactly what that should be.

It seems to me that the problem in this case was that nobody seemed to know what to do. Probably because, as a new airline, nothing has yet been put in place for when such events happen.