Originally Posted by
headingwest
EC Regulation No 261/2004 states - after a delay of two or more hours, passengers are entitled to refreshments and meals in a reasonable relation to their waiting time.
Presumably meaning that if it's a 2 hour delay - a small snack, if it's 6 hours then a hot meal.
I think it's reasonable to expect more than a glass of water after a 4 hour delay.
While I agree that it does sound reasonable to get more than a glass of water after a 4 hours delay, EC261 is vague about what should be provided, therefore the airline can interpret that as they wish, as it stands out even the Interpretative Guidelines that were published in 2016 didn't specify anything like "2hrs - snack, 6hrs - hot meal..."
Originally Posted by
headingwest
I've only had 2 previous delays while travelling in economy (with BA and OS) and the airlines provided a bottle of water and a small baguette. I'm sure they wouldn't have done it if they didn't have to!
There's a big difference between how the major/legacy/big airlines treats their customers and how the small/low cost/nobody ever heard about airlines does, especially when it comes to IRROPS, it's not always just about what the airlines
have to do.