Originally Posted by
Ditto
While the airline does have the duty of care, I'm not sure where you found that they have to provide you food after 2 hours of delay?
EC261/2004 article 9 specifies: (bolding mine)
EC Regulation No 261/2004 states - after a delay of two or more hours, passengers are entitled to refreshments and meals in a reasonable relation to their waiting time.
Presumably meaning that if it's a 2 hour delay - a small snack, if it's 6 hours then a hot meal.
I think it's reasonable to expect more than a glass of water after a 4 hour delay. I've only had 2 previous delays while travelling in economy (with BA and OS) and the airlines provided a bottle of water and a small baguette. I'm sure they wouldn't have done it if they didn't have to!
Originally Posted by
richardwft
EU reg 261:2004 says the operating air carrier has responsibility. Is LEVEL an air carrier or just a brand?
Good thought...now you've got me thinking. I suppose I'll have to complain to Anisec Luftfahrt.