FlyerTalk Forums - View Single Post - Buddy pass pax gone wild on AA (July 2018)
Old Jul 21, 2018, 12:47 pm
  #64  
justhere
 
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Originally Posted by UKtravelbear
I am in no way tolerating any sort of bad behaviour but if that is true then I think (absent other factors we are not aware of) that is a bit excessive.

Yes the AA buddy does hold some responsibility but where does that responsibility end especially if you are not flying with the buddy to calm them down / get them to behave? If you told your buddy several times what the rules are and the buddy then ignored them how is it the AA employees responsibility? Withdraw the privileges yes but firing no - unless this was part of a pattern of their buddies behaving badly or other breaches of AA rules.

The GA is slightly different but unless this wasn't the first time they had let an inappropriately dressed buddy on a flight then some words of warning and retraining on the rules would be sufficient punishment.
Social media was involved.

Originally Posted by UKtravelbear
A friend of mine used to work for VS and one of his colleagues had their travel concession withdrawn when one of their buddy equivalents misbehaved on a flight. This was despite him trying to calm his friend down IIRC with VS your buddy has to be on the same flight if you are working it / cabin if you are a passenger as you. But the behaviour was against policy for any passenger (drink was involved and he as a bit loud but not otherwise abusive or violent)so the cabin manager had to report it.. Expensive lesson as they both then had to buy revenue tickets back home.
No social media.

Many companies are showing very little tolerance when the issue gets out in the public domain. And the airline's position is that if you cannot trust the person using the buddy pass to behave, don't let them use it as it could cost you your job. It's the employee's responsibility to manage that, no one else's.
Originally Posted by Science Goy
If AA is that careless in releasing info about HR actions, hopefully they'll be sued back into bankruptcy where they belong.
Who says they were careless? It's not like the incident is a secret and other employees in Jamaica know who the GA was. Those other employees come to work and the guilty GA doesn't, it's pretty obvious what happened. Then they tell their friends, who tell their friends, etc. Same with the employee. They either said something to their coworkers or their coworkers know that it was their cousin. Suddenly the employee is no longer there and it's obvious what happened. And I'm sure managers at AA tell their employees that incidents like that won't be tolerated. It's not hard to connect the dots. Has nothing to do with AA being careless.
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