I have been earning and redeeming a few hundred $ a month for years with no problems and now my last two redemptions have not gone through. It is about twice the normal time or more. I usually redeem for my FF accounts and my wife's and change the name each time back and forth. Because of the redemption delays, I now have pending points transfers in two different names. I wonder if that caused them not to go through. My assumption was that all that matters is the first and last name that are on your account at the time you hit redeem, not what's on your account when the redemption actually goes through. Anybody have any experience with this? Or I wonder if I triggered an audit by doing this. Or if I was already being audited anyway - does that cause all redemptions to be suspended? Can't decide whether to contact them or whether that will just make things worse.