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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
At one time, the policy was different for the USA-HNL flights with D1 style service, namely the nonstops from places like MSP, ATL, JFK, etc. The agent was probably confused as the rules have changed a lot recently.