FlyerTalk Forums - View Single Post - Flights credited to incorrect FF account?
Old Jul 20, 2018 | 9:38 am
  #30  
deleter
10 Countries Visited
20 Countries Visited
30 Countries Visited
5 Years on Site
 
Join Date: Dec 2015
Location: QND, BEG, BUD
Programs: AY Platinum; TK Elite+; MR Titanium; HH Diamond
Posts: 110
So 2 hours after my mail to them (including scans of boarding passes of the flights in question), I received this response:

Dear Mr. deleter,

Thank you for writing to Privilege Club. We value your business.
Mileage for your flight activity will be automatically tracked to the membership account first inserted under your booking.
Since the flight is documented on American Airlines ticket, hence we are unable to amend or remove your Privilege Club membership number. For return flights, we request you to ensure that your Privilege Club membership number is removed from booking 001....
Going forward, we confirm that below flights have now been removed from your Privilege Club account -.

Ticket number 001...

AA/BA0865 / BUD-LHR / 03-Jul-18
AA0087 / LHR-ORD / 03-Jul-18
AA0963 / DFW-GRU / 04-Jul-18

To have the flights credited to another frequent flyer account, please contact them directly, along with this email confirming the flights have been removed
Please remember to book flights with your preferred frequent flyer membership number entered in your bookings, as multiple membership numbers may result in flights not automatically crediting to your preferred account.
While we have removed flights from your Privilege Club account, we cannot guarantee that the other airline will allow mileage credit and once removed, flights cannot be re-credited to your Privilege Club account.

Do let us know if we can assist you any further.

Sincerely,

Amit Ramani,
Privilege Club Team
www.qmiles.com
This was incredibly fast from their part, if only they could replicate this on other communications... maybe I wouldn't have to go shopping for other FFPs...
deleter is offline