Originally Posted by dgilligan02

Cross posting from other thread...

Are people with old accounts with existing Avios balances also getting the error for non-IB metal flights?

1. If "yes" there may be hope for those of us with new accounts and new points to book partner metal online at some point.
2. If "no" then I'm less confident its a tech issue with a fix in the offing, and perhaps more of a permanent back door restriction to severely limit redemption for promo Avios.

In the case of 2...thinking about a couple work arounds (in theory)...

• Costs of transfer aside, if Customer A has new promo Avios in a new account...if family member (without an account) established an IB account and Avios were transferred...would that break the redemption restriction? If the "blockage" is by IB account this could work, as the account would not have any promotional activity associated.
• Has anybody tried purchasing some additional Avios? If the "blockage" is by promo Avios maybe having some "regular" Avios in your account would get you to the pricing screen on partner metal flights. Who knows what would happen next...