Originally Posted by ajnaro
For some reason, AA still has city ticket offices in Brazil.
Actually, AA has CTOs in most of their international locations, and many of them are staffed with outstanding folk. Since AA took the bizarre and wrong-headed step of closing virtually
all their domestic CTOs (even those in hub cities like DFW and ORD!), I have tried to have int'l ticket reissues done at these offshore CTOs, since taking them to the airpot for reissue frequently causes the ticket agents to freak-out. At smaller airports, I have inadvertantly been responsible for people missing flights as the lone agent spent 1+ hours trying to figure out how to reissue my ticket.
Good tip on the "PQRS" stuff. I didn't know this, and even after having the RTW desk set up my reissue, it took multiple attempts and multiple hours at different locations to get the ticket issued (sometimes, I would take mercy on the baffled agents and just take my problem to someone else at a different airport).